TERMS AND CONDITION

Return and Refund Policy
Last Updated: September 4, 2026
Thank you for shopping at StuffsBoy.com. We want you to be satisfied with your purchase. If you receive an item that is defective, damaged, incorrect, or otherwise eligible for return, you may request a return or refund subject to the conditions below.
1. Return Eligibility
You may request a return within 7 days from the date you receive your order, unless a longer period is required by applicable law.
To be eligible for a return, the item must generally be:
Unused, unworn, or unwashed
In the same condition in which it was received
In its original packaging
Complete with tags, accessories, manuals, and other included items
Accompanied by proof of purchase, such as an order number, receipt, or confirmation email
Items that arrive damaged, defective, incomplete, or different from what was ordered should be reported to us as soon as possible.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is:
Damaged upon arrival
Defective
Missing parts or accessories
Different from the product you ordered
please contact us within 7 days of delivery.
We may request photos or videos of the item, packaging, shipping label, and other relevant details so we can review your claim.
If your claim is approved, we may offer a:
Replacement
Exchange
Store credit
Full or partial refund
depending on the circumstances and product availability.
3. Change-of-Mind Returns
We may accept change-of-mind returns for certain products at our discretion, provided the product remains unused, unopened, and in its original condition.
Unless the item is defective or we sent the wrong item, shipping fees associated with a change-of-mind return may be the responsibility of the customer.
Original delivery fees may also be non-refundable unless required by applicable law.
4. Non-Returnable Items
For health, hygiene, safety, or customization reasons, certain products may not be eligible for return unless they are defective or incorrect.
These may include:
Personal care or hygiene products that have been opened
Undergarments or similar hygiene-sensitive products
Customized or personalized products
Perishable products
Clearance or final-sale items, where legally permitted
Items damaged due to misuse, improper handling, or normal wear and tear
Products that have been altered or repaired by the customer or an unauthorized third party
Nothing in this policy is intended to remove any rights that customers may have under applicable consumer protection laws.
5. Cash on Delivery Orders
For Cash on Delivery (COD) orders, the same return and refund rules apply.
Customers are encouraged to verify the condition of the parcel as permitted by the courier.
If an eligible COD order is approved for a refund, we may issue the refund through:
Bank transfer
E-wallet
Store credit
Another mutually agreed payment method
Cash refunds may not be provided directly by the courier.
6. Refund Process
Once we receive and inspect the returned item, we will notify you whether your refund request has been approved.
If approved, refunds will generally be processed within 7 to 14 business days.
The time it takes for the refund to appear in your account may depend on your bank, payment provider, or e-wallet service.
Shipping charges may be deducted from the refund when the return is due to customer preference rather than a defective, damaged, or incorrect item.
7. Order Cancellations
You may request an order cancellation before the order has been packed, dispatched, or handed over to the courier.
Once an order has already been shipped, cancellation may no longer be possible and the standard return procedure may apply.
Repeated refusal of confirmed COD orders may result in restrictions on future COD transactions.
8. Return Shipping
If the return is caused by an error on our part, such as:
Incorrect item shipped
Defective product
Damaged product
StuffsBoy.com may cover reasonable return shipping costs, subject to approval.
For other eligible returns, the customer may be responsible for return shipping costs.
Please do not send a product back without first contacting our customer support team and receiving return instructions.
9. Exchanges
Approved products may be exchanged for the same item or another item of equivalent value, subject to availability.
If the replacement item costs more, the customer may be required to pay the difference.
If it costs less, we may refund or credit the difference as appropriate.
10. Lost or Missing Parcels
If your order appears to be lost or has not arrived within the expected delivery period, please contact us.
We will coordinate with the courier and investigate the shipment.
Refunds or replacements for lost parcels will be provided after confirmation from the courier or after our investigation determines that the shipment was lost.
11. Refund Abuse and Fraud Prevention
StuffsBoy.com reserves the right to review return and refund requests for possible fraud, abuse, repeated false claims, product tampering, or misuse.
We may reject claims that are unsupported, fraudulent, or inconsistent with the condition of the returned product, subject to applicable consumer protection laws.
12. Contact Us
If you have any questions about these Terms and Conditions, please contact us at:
Email: areowen1991@gmail.com
Website: https://stuffsboy.com


StuffsBoy.com is committed to providing fair and transparent service to our customers. This Return and Refund Policy is intended to operate alongside applicable Philippine consumer protection laws, including customer rights that cannot legally be waived.